Guest Experience Expert
Marriott International
Posted
3 weeks ago
Chiang Mai, Chiang Mai
Onsite
THB 30K
Junior Level
Full Time
Sema Summary
As a Guest Experience Expert at Marriott International in Chiang Mai, you will focus on enhancing guest satisfaction through excellent customer service. This role involves responding to guest inquiries, addressing concerns, and ensuring a pleasant stay. Ideal candidates should possess strong interpersonal skills and a passion for hospitality. The position is full-time and seeks individuals eager to advance in the hospitality industry.
About Company
Marriott International is a leading global lodging company with a diverse portfolio of hotels and resorts. Committed to providing exceptional service and outstanding guest experiences, Marriott has a strong reputation in the hospitality sector.
Core Requirements
- High school diploma or equivalent.
- Customer service experience.
- Strong communication skills.
- Ability to work in a team.
- Flexibility to work various shifts.
Responsibilities
- Welcome guests with warmth and friendliness.
- Address guest inquiries and complaints.
- Provide information about hotel services.
- Ensure guest satisfaction during their stay.
- Coordinate with other departments to resolve issues.
- Assist with check-in and check-out processes.
- Maintain a clean and organized work environment.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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