Guest Experience Associate
Thrivemodal
Posted
3 weeks ago
Philippines
Remote
PHP 30K
Entry Level
Full Time
Sema Summary
The Guest Experience Associate ensures a smooth and memorable stay for guests by handling inquiries and service requests. This role requires excellent communication and a customer-focused mindset.
About Company
Thrivemodal is an outsourcing and offshoring consulting company that provides tailored business process outsourcing services to help clients grow their businesses.
Core Requirements
- Excellent written and verbal communication skills
- Customer service or hospitality experience
- Familiarity with property management systems
- Experience with Airbnb or similar platforms
- Ability to multitask under pressure
Responsibilities
- Respond to guest inquiries via various communication channels
- Assist with reservations and property details
- Log maintenance tickets based on feedback
- Resolve guest issues promptly and empathetically
- Collaborate with internal teams for accurate information
- Contribute to high review scores through excellent service
- Work flexible hours, including weekends or evenings
Must Have skills
Job Keywords
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