Genesys Specialist
AceStack
Posted
last week
Hyderabad, Telangana, India
Onsite
INR 60K
Mid Level
Contract
Sema Summary
The Genesys Engage Specialist will implement and configure Genesys components while providing technical support. This role requires strong expertise in contact center technology and collaboration with stakeholders.
About Company
AceStack is a global IT consulting and technology solutions company founded in 2017 in New Jersey, USA. They provide tailored IT consulting services and innovative technology solutions across locations in the USA, Canada, and Asia.
Core Requirements
- 6+ years of experience in contact center technology
- Strong knowledge of Genesys Engage/PureEngage platforms
- Technical expertise in SIP protocols and networking
- Familiarity with Genesys tools like Composer and GA
- Excellent communication skills
Responsibilities
- Design and deploy Genesys Engage components
- Develop and optimize routing workflows
- Provide technical support and maintenance
- Integrate Genesys with CRM systems
- Manage and configure reporting components
- Troubleshoot complex issues
- Monitor system performance and upgrades
Must Have skills
Job Keywords
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