Genesys Engineer
ibex
Posted
3 weeks ago
Quezon City, National Capital Region, Philippines
Remote
PHP 80K
Mid Level
Full Time
Sema Summary
As a Senior Genesys Engineer, you will design and maintain contact center solutions. Your role involves technical consultation and project leadership in a hybrid work environment.
About Company
ibex is a leading outsourcing company specializing in customer engagement solutions. They operate globally, providing innovative business process outsourcing and digital marketing services.
Core Requirements
- 5-8 years of Genesys Cloud experience
- Experience with telephony platforms
- Knowledge of ITIL service delivery
- Ability to work in a 24/7 environment
- Strong networking skills
Responsibilities
- Identify and resolve complex communication system issues.
- Provide technical consultation to global customers.
- Lead projects related to telecom and telephony.
- Train new team members on processes.
- Create documentation for internal and external use.
- Implement solutions both remotely and onsite.
- Manage technical escalations and issues.
Must Have skills
Job Keywords
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