Search for Jobs

Genesys Engineer
ibex
Posted
3 months ago

Quezon City, National Capital Region, Philippines

Remote

PHP 80K

Mid Level

Full Time

Job Categories

Engineering IT Support Telecom Consulting

Match

Skills

Experience

Industry

Sema Summary

As a Senior Genesys Engineer, you will design and maintain contact center solutions. Your role involves technical consultation and project leadership in a hybrid work environment.

About Company

ibex is a leading outsourcing company specializing in customer engagement solutions. They operate globally, providing innovative business process outsourcing and digital marketing services.

Core Requirements

5-8 years of Genesys Cloud experience
Experience with telephony platforms
Knowledge of ITIL service delivery
Ability to work in a 24/7 environment
Strong networking skills

Responsibilities

Identify and resolve complex communication system issues.
Provide technical consultation to global customers.
Lead projects related to telecom and telephony.
Train new team members on processes.
Create documentation for internal and external use.
Implement solutions both remotely and onsite.
Manage technical escalations and issues.

Must Have skills

Genesys Cloud expertiseTelephony system knowledgeTechnical consultation skillsProject management abilitiesNetworking skills

Job Keywords

GenesysCloudTelephonyTechnical SupportProject Lead

Similar Jobs