Genesys Engineer
ibex
Posted
5 days ago
Quezon City, National Capital Region, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Sr. Genesys Engineer role at ibex involves providing technical support and system management. Ideal candidates will have experience working with Genesys technology and solving complex issues.
About Company
ibex is a leading provider of technology-led customer experience solutions, focused on delivering innovations to enhance client services.
Core Requirements
- Bachelor's degree in Computer Science or related field
- Experience with Genesys systems
- Strong analytical and problem-solving skills
- Ability to work under pressure
- Excellent communication skills
Responsibilities
- Manage and maintain Genesys systems
- Provide technical support and troubleshooting
- Collaborate with cross-functional teams
- Optimize system performance and reliability
- Document technical procedures and configurations
- Train junior staff on Genesys technology
- Participate in system upgrades and migrations
Must Have skills
Job Keywords
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