General Manager
Ricoh Vietnam
Posted
3 weeks ago
Ho Chi Minh City
Onsite
VND 0
Senior Level
Full Time
Sema Summary
The General Manager for Customer Service at Ricoh Vietnam is responsible for overseeing the technical services division, ensuring customer satisfaction and operational efficiency. This senior-level position demands extensive experience in customer service management within a technical environment. The role requires strong leadership capabilities to guide teams and implement effective strategies. The position is based in Ho Chi Minh City, Vietnam, and focuses on optimizing technical service delivery to enhance client relationships. Salary details are not provided.
About Company
Ricoh Vietnam is part of a leading global company specializing in imaging, printing, and IT services designed to support businesses in enhancing productivity and efficiency.
Core Requirements
- Bachelor's degree in a relevant field
- Proven experience in customer service management
- Technical knowledge in related services
- Leadership and team management skills
- Strong communication abilities
Responsibilities
- Oversee customer service operations
- Manage technical service teams
- Develop and implement service strategies
- Ensure high levels of customer satisfaction
- Lead process improvement initiatives
- Train and mentor staff members
- Monitor service performance metrics
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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