Gaming Support Agent
5CA
Posted
3 weeks ago
Remote
Remote
USD 3K
Entry Level
Full Time
Sema Summary
As a Gaming Support Agent, you will assist players with account and technical issues. You will work remotely and be part of a diverse team dedicated to enhancing the gaming experience.
About Company
5CA is a remote-first CX company founded in 1998, specializing in customer support for major gaming and tech brands. They promote diversity and inclusion while providing a supportive work environment for their agents.
Core Requirements
- Advanced Japanese language skills
- Intermediate English language skills
- In-depth gaming knowledge
- Experience with gaming consoles
- Ability to troubleshoot technical issues
Responsibilities
- Handle customer support issues for assigned game studios
- Assist players with account and technical queries
- Resolve purchase and gameplay-related issues
- Stay updated on client projects and game releases
- Collaborate with team members under guidance
- Participate in training modules
- Provide feedback to improve support processes
Benifits
- Remote work flexibility
- Comprehensive training
- Career development initiatives
- Employee engagement activities
- Diverse and inclusive culture
Must Have skills
Job Keywords
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