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Functional Analyst
QAD
Posted
last week

Pune

Remote

IDR 15M

Mid Level

Full Time

Job Categories

Analysis Support SaaS Technology Consulting

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Sema Summary

The Senior Functional Analyst plays a crucial role in providing advanced support for the Supplier Relationship Management (SRM) system. This position includes resolving complex issues and improving system stability.

About Company

QAD Inc. is a leading provider of cloud-based enterprise software for manufacturing and supply chain needs. The company focuses on adaptive solutions to help businesses thrive amid rapid changes.

Core Requirements

Bachelor’s degree in Computer Science or related field
5+ years in Customer Service or Technical Support
Experience with SRM or Supply Chain Management systems
Proficient in MS-Excel for data analysis
Fluent in English; German preferred

Responsibilities

Provide Tier 2/3 support for SRM applications.
Resolve high-priority escalations and complex issues.
Conduct root cause analysis for recurring incidents.
Manage and curate the knowledge base for SRM topics.
Mentor junior team members on best practices.
Maintain transparency and trust with customers.
Identify system enhancements and improvements.

Benifits

Work-life balance
Collaborative culture
Growth opportunities

Must Have skills

Analytical skillsTechnical support experienceKnowledge of SRM systemsCommunication skillsProblem-solving abilities

Job Keywords

Functional AnalystSaaSCustomer SupportSupply ChainProblem Management

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