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Front Office Manager
Hyatt Regency
Posted
2 months ago

Thành Phố Nha Trang, Khanh Hoa

Onsite

VND 12M

Mid Level

Full Time

Job Categories

Management Hotel Customer Operations Hospitality

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Sema Summary

The Front Office Manager at Hyatt Regency Nha Trang is responsible for overseeing the front office operations and ensuring high levels of guest satisfaction. Candidates should possess strong managerial skills, experience in hotel management, and the ability to lead a team effectively. The position is full-time, located in Nha Trang, Vietnam, and requires mid-level experience in hospitality management. Applicants should be prepared for hands-on management and guest interaction.

About Company

Hyatt Regency is part of the Hyatt Hotels Corporation, well known for providing exceptional service in the hospitality industry.

Core Requirements

Bachelor's degree in Hospitality Management
2-5 years of hotel management experience
Strong communication skills
Proficient in customer service
Ability to manage and lead a team

Responsibilities

Oversee front office operations
Manage guest check-in and check-out processes
Ensure high levels of customer satisfaction
Train and supervise front office staff
Handle guest inquiries and complaints
Develop and implement front office policies
Coordinate with other departments for smooth operations

Must Have skills

LeadershipCommunicationManagementCustomer serviceProblem-solving

Nice To Have Skills

MultilingualBudget managementSales skillsTraining experienceConflict resolution

Job Keywords

Front OfficeHotel ManagerCustomer ServiceOperations ManagementTeam Leadership

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