Front Office Manager
Sheraton Hotels & Resorts
Posted
3 weeks ago
Metro Manila
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Front Office Manager assists in managing front office functions and supervising staff. This role ensures guest satisfaction and maximizes financial performance.
About Company
Sheraton Hotels & Resorts is a leader in transforming travel since 1937, innovating to meet the needs of locals and travelers in over 70 countries.
Core Requirements
- High school diploma or GED
- 2 years experience in guest services or front desk
- 2-year degree in Hospitality or related field preferred
- Strong communication skills
- Ability to manage staff and operations
Responsibilities
- Manage day-to-day front office operations
- Ensure quality standards and customer expectations are met
- Handle guest complaints and resolve conflicts
- Supervise staffing levels and employee performance
- Train staff on customer service expectations
- Implement customer recognition programs
- Participate in departmental meetings and communicate goals
Must Have skills
Job Keywords
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