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Front Office Manager
Meliá Hotels International
Posted
3 weeks ago

Ba Ria-Vung Tau

Onsite

USD 3K

Mid Level

Full Time

Job Categories

Management Hospitality Customer Operations Service

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Sema Summary

The Front Office Manager at Meliá Ho Tram Beach Resort oversees the front office operations, ensuring exceptional guest experiences and efficient management of staff. This role requires a strong background in hospitality management and staff supervision. The ideal candidate will possess excellent customer service skills and experience in hotel operations. Located in Ba Ria-Vung Tau, Vietnam, this position offers a full-time opportunity for a mid-level professional. Meliá Hotels International prides itself on providing a high-quality service to guests, making it an exciting workplace.

About Company

Meliá Hotels International is a leading company in the hospitality sector, known for its commitment to quality service and guest satisfaction.

Core Requirements

Bachelor's degree in hospitality or related field
Experience in hotel management
Leadership skills
Customer service expertise
Problem-solving abilities

Responsibilities

Manage front office staff
Ensure high standards of guest service
Oversee front desk operations
Handle guest inquiries and resolutions
Train and mentor new employees
Monitor and manage front office budget
Implement hotel policies and procedures

Must Have skills

Customer serviceHotel managementLeadershipCommunicationProblem-solving

Nice To Have Skills

MultilingualConflict resolutionTime managementTraining skillsAttention to detail

Tools Knowledge Requried

Hotel management softwareBooking systemsPoint of sale systemsCRM software

Job Keywords

Front OfficeManagerHospitalityCustomer ServiceLeadership

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