Front Office Associate
Shangri-La Group
Posted
2 days ago
Singapore
Onsite
SGD 3K
Full Time
Sema Summary
The Front Office Associate at Shangri-La Group plays a pivotal role in customer service and guest relations at the front desk. Responsibilities include assisting guests with check-in and check-out processes, managing reservations, and providing information on hotel services. Candidates are expected to have strong communication and interpersonal skills, enhancing the overall guest experience. This full-time position is based in Singapore, offering a competitive salary.
About Company
Shangri-La Group is known for its five-star hospitality and luxurious accommodations worldwide, focusing on providing exceptional guest experiences.
Core Requirements
- High school diploma or equivalent
- Excellent communication skills
- Strong problem-solving abilities
- Customer service experience
- Proficiency in relevant software
Responsibilities
- Manage check-in and check-out processes.
- Assist guests with inquiries and requests.
- Handle reservations and bookings.
- Provide information about hotel services and amenities.
- Ensure guest satisfaction throughout their stay.
- Collaborate with other hotel departments.
- Maintain accurate records and reports.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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