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Front Desk Manager
JW Marriott
Posted
3 weeks ago

Delhi

Onsite

INR 50K

Mid Level

Full Time

Job Categories

Management Hospitality Customer Service Operations

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Sema Summary

The Front Desk Manager at JW Marriott in Delhi will oversee the daily operations of the front desk, ensuring exceptional customer service and efficient handling of guest inquiries. Responsibilities include managing staff, coordinating front desk activities, and ensuring compliance with company standards. Candidates should have experience in hospitality management and excellent communication skills. This full-time position offers opportunities for career advancement within a prestigious hotel brand.

About Company

JW Marriott is a luxury hotel chain known for providing exceptional service and upscale accommodations, catering to both business and leisure travelers.

Core Requirements

Bachelor's degree in Hospitality Management
3+ years of experience in hotel management
Strong leadership abilities
Exceptional customer service skills
Proficiency in hotel management software

Responsibilities

Manage daily front desk operations.
Supervise front desk staff and schedules.
Handle guest complaints and feedback.
Coordinate check-in and check-out processes.
Ensure compliance with health and safety regulations.
Train new front desk staff.
Maintain accurate records of bookings and payments.

Must Have skills

LeadershipCustomer ServiceCommunicationProblem SolvingTime Management

Nice To Have Skills

MultilingualSales ExperienceConflict ResolutionTeam CollaborationHotel Management Software

Tools Knowledge Requried

Hotel Management SoftwareBooking SystemsCommunication Tools

Job Keywords

Front DeskHotel ManagementCustomer ServiceOperationsLeadership

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