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Front Desk Manager
Courtyard by Marriott
Posted
3 weeks ago

Chennai, Tamil Nadu, India

Onsite

INR 40K

Mid Level

Full Time

Job Categories

Hospitality Management Customer Service Front

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Skills

Experience

Industry

Sema Summary

The Front Desk Manager at Courtyard by Marriott is responsible for overseeing front desk operations, ensuring excellent customer service, and managing staff effectively. This role requires skills in team leadership, guest relations, and operational management. Ideal candidates should possess experience in hospitality management and a strong focus on customer satisfaction. The position is based in Chennai, offering full-time employment with a competitive salary package.

About Company

Courtyard by Marriott is a global hotel chain known for providing exceptional service and guest experiences in the hospitality industry.

Core Requirements

Bachelor's degree in Hospitality Management
3+ years of experience in a managerial role
Strong communication skills
Ability to manage a team
Customer service expertise

Responsibilities

Oversee daily front desk operations
Manage and train front desk staff
Ensure high levels of customer satisfaction
Handle guest inquiries and complaints
Coordinate with other departments
Monitor and manage budgets
Implement standard operating procedures

Must Have skills

LeadershipCustomer ServiceCommunicationProblem SolvingTime Management

Nice To Have Skills

MultilingualSales SkillsEvent CoordinationConflict ResolutionBudget Management

Tools Knowledge Requried

Hotel Management SoftwareMicrosoft OfficeBooking Systems

Job Keywords

Customer ServiceHospitalityManagerDesk OperationsFront Office

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