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Front Desk Executive
Hilton
Posted
last week

Bengaluru, Karnataka, India

Onsite

INR 40K

Entry Level

Full Time

Job Categories

Hospitality Guest Services Operations Office

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Sema Summary

The Front Desk Executive at Hilton is responsible for supervising front desk operations to provide exceptional guest experiences. This role requires effective communication and leadership skills to manage a team and resolve guest issues.

About Company

Hilton is a leading global hospitality company with a vast portfolio of hotels and significant industry experience. Committed to delivering exceptional guest experiences, it operates over 9,000 properties worldwide.

Core Requirements

High school diploma or equivalent.
2 to 3 years of experience in hospitality.
Strong communication skills in English.
Ability to manage a team and resolve conflicts.
Familiarity with hotel management systems.

Responsibilities

Supervise Front Desk staff during assigned shifts.
Manage guest check-ins and check-outs.
Address and resolve guest complaints.
Train new team members as needed.
Maintain accurate guest records.
Ensure compliance with Hilton standards.
Assist with day-to-day front desk operations.

Must Have skills

Customer service skillsLeadership abilitiesProblem-solving skillsInterpersonal skillsComputer literacy

Job Keywords

front deskhospitalitycustomer serviceteam leadershipguest relations

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