Front Desk Agent
Novotel Hotels
Posted
3 weeks ago
Jakarta, Jakarta, Indonesia
Onsite
IDR 5M
Entry Level
Temporary
Sema Summary
The Front Desk Agent at Novotel Hotels is responsible for providing exceptional service to guests during check-in and check-out. This role requires maintaining a positive appearance and handling guest inquiries and complaints effectively.
About Company
Novotel Hotels is a global hospitality brand offering modern accommodations and services designed to enhance guest experiences. With over 500 hotels worldwide, Novotel focuses on creating a relaxed atmosphere for both guests and locals.
Core Requirements
- Minimum 1 year of experience in guest services
- Excellent English communication skills
- Proficient in MS Excel, Word, and PowerPoint
- Service-oriented with attention to detail
- Ability to work effectively in a team
Responsibilities
- Deliver service beyond expectation at all times
- Maintain a positive appearance and proper grooming
- Handle smooth check-in and check-out processes
- Provide assistance to guests with health problems
- Manage wake-up call requests
- Organize group check-in and check-out
- Report potential issues to superiors
Benifits
- Free bicycles
- Private parking
- Outdoor swimming pool
- Fitness center
- Free WiFi
Must Have skills
Job Keywords
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