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Field Support Engineer
NTT DATA, Inc.
Posted
yesterday

Mumbai Metropolitan Region

Remote

INR 50K

Full Time

Job Categories

Support IT Engineering Technical Consulting

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Sema Summary

The Field Support Engineer role at NTT DATA, Inc. involves providing technical support and resolving issues within the Mumbai Metropolitan Region. This position, categorized under full-time and hybrid employment, focuses on efficiently delivering technology services to clients. Ideal candidates should possess strong problem-solving skills, technical expertise, and a customer-oriented mindset. Additionally, they can expect a dynamic work environment and opportunities for professional growth.

About Company

NTT DATA, Inc. is a global IT service provider specializing in technology solutions and consulting. The company is known for its commitment to delivering innovative solutions and a client-centric approach in technology services.

Core Requirements

Bachelor's degree in IT or related field
Technical support experience
Strong communication skills
Problem-solving abilities
Customer service orientation

Responsibilities

Provide technical support to clients
Diagnose and resolve hardware and software issues
Document and track support requests
Collaborate with engineering teams for issue resolution
Train clients on product usage
Maintain up-to-date knowledge of industry trends
Assist in the development of support documentation

Must Have skills

Technical supportProblem-solvingCommunicationCustomer serviceTroubleshooting

Nice To Have Skills

Project managementTime managementTeam collaborationAdaptabilityTechnical writing

Tools Knowledge Requried

Ticketing systemRemote assistance softwareKnowledge base toolsCollaboration platformsDiagnostic tools

Job Keywords

Technical SupportField EngineerIT SupportCustomer ServiceTroubleshooting

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