Experience Lead
Globe Telecom
Posted
last week
Taguig, National Capital Region, Philippines
Onsite
PHP 80K
Mid Level
Full Time
Sema Summary
The Experience Lead drives customer journey improvements within specific episodes. This role requires collaboration with various teams to ensure a seamless customer experience.
About Company
Globe Telecom is a leading telecommunications company in the Philippines, offering a wide range of services for consumers and businesses. The company is committed to sustainability and innovation in technology and customer service.
Core Requirements
- Business Background
- Technical Background
- Financial Experience
- People Management Skills
- Customer Insight Skills
Responsibilities
- Lead initiatives to enhance the customer journey.
- Analyze customer feedback and data.
- Collaborate with cross-functional teams for improvements.
- Document processes for efficiency.
- Track key experience metrics for reporting.
- Optimize customer interactions across all channels.
- Identify pain points and implement solutions.
Must Have skills
Job Keywords
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