Experience Lead
Flecto.id
Posted
last week
Jakarta, Jakarta, Indonesia
Onsite
IDR 10M
Mid Level
Full Time
Sema Summary
Flecto.id seeks an Experience Lead to enhance customer interactions across all touchpoints. The role focuses on creating memorable experiences for customers, merchants, and employees.
About Company
Flecto.id is Indonesia's pioneering marketplace specializing in the buying and selling of luxury watches. The platform is designed to ensure secure transactions and provide customers confidence through authentication processes.
Core Requirements
- Bachelor's Degree
- Relevant experience in customer experience
- Understanding of human psychology
- Good communication and interpersonal skills
- Comfortable with data
Responsibilities
- Craft exceptional experiences for customers and merchants.
- Oversee all customer touchpoints.
- Collaborate with teams for improvement.
- Set OKRs and metrics for customer satisfaction.
- Manage online and offline interactions.
- Analyze feedback to enhance services.
- Design unique surprises for customers.
Must Have skills
Job Keywords
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