Event Management Analyst
Thrive
Posted
3 weeks ago
Clark Freeport and Special Economic Zone, Central Luzon, Philippines
Onsite
PHP 40K
Entry Level
Full Time
Sema Summary
The Event Management Analyst role at Thrive involves supporting customers using monitoring platforms. The position requires strong customer service skills and the ability to solve technical issues effectively.
About Company
Thrive is a global technology outsourcing provider that helps organizations transform their technology into a strategic advantage through a range of IT services.
Core Requirements
- Associate Degree in Information Technology or related field
- 1-2 years of call center or managed services experience
- Technical expertise in MSP products
- Strong written and verbal communication skills
- Attention to detail and adherence to SOP
Responsibilities
- Rapid response and triage of events from monitoring platforms
- Performance reporting and data analysis for trend identification
- Assess event impact related to business criticality
- Communicate updates to internal and external parties
- Follow best practices in technical support
- Escalate issues to event management engineer as needed
- Provide client support via phone, email, and chat
Must Have skills
Job Keywords
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