ERP Support
Oracle
Posted
last week
Philippines
Remote
PHP 60K
Mid Level
Full Time
Sema Summary
This role focuses on delivering post-sales support for Oracle's ERP software. It involves resolving customer inquiries and improving user experience.
About Company
Oracle is a global leader in cloud technology, delivering innovative computing infrastructure and software solutions to organizations worldwide.
Core Requirements
- Bachelor's degree in Finance, Accountancy, or related field.
- 3 years of experience with NetSuite or similar ERP.
- Strong knowledge of GAAP and accounting principles.
- Excellent English communication skills.
- Problem-solving and customer service skills.
Responsibilities
- Provide technical support to global customers.
- Deliver resolution via phone and email communication.
- Perform complex issue resolution and analysis.
- Collaborate with Quality Assurance and Development teams.
- Act as a main point of contact for customer inquiries.
- Facilitate customer relationships with Oracle Support.
- Advise internal teams on customer situations.
Benifits
- Flexible medical options
- Life insurance
- Retirement options
- Paid volunteer hours
- Professional growth opportunities
Must Have skills
Job Keywords
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