End User Support Specialist
Inter-Prompt Global
Posted
3 weeks ago
Hanoi, Hanoi, Vietnam
Onsite
VND 15M
Junior Level
Contract
Sema Summary
The End User Support Specialist role at Inter-Prompt Global focuses on providing technical support to end users in Hanoi. The specialist will handle inquiries, troubleshoot issues, and ensure a high level of customer satisfaction. This position is suitable for junior candidates eager to develop their skills in a contract role. Collaboration within the team and effective communication are essential for success. Candidates should be prepared for on-site duties.
About Company
Inter-Prompt Global is a technology-driven company focused on delivering innovative solutions and services. It emphasizes a supportive culture for team engagement and professional growth.
Core Requirements
- Technical support experience
- Strong communication skills
- Problem-solving abilities
- Customer service orientation
- Ability to work on-site
Responsibilities
- Provide technical assistance to end users.
- Troubleshoot software and hardware issues.
- Respond to customer inquiries promptly.
- Document support interactions accurately.
- Collaborate with IT teams for solutions.
- Maintain knowledge base for common issues.
- Ensure user satisfaction through effective support.
Must Have skills
Nice To Have Skills
Job Keywords
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