Email Manager
Oracle
Posted
3 months ago
Bengaluru, Karnataka, India
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
The candidate will manage inbound email volumes for the NA region, handling approximately 1900 emails per month. This role emphasizes effective communication and organizational skills in a full-time position at Oracle.
About Company
Oracle is a leader in cloud solutions, providing innovative technologies and fostering an inclusive workforce. With over 40 years of experience, Oracle partners with numerous industry leaders.
Core Requirements
- Proficient in email management
- Effective communication skills
- Organizational abilities
- Experience with customer service
- Ability to handle high-volume tasks
Responsibilities
- Manage inbound email volumes for the NA region
- Maintain a response rate for approximately 1900 emails per month
- Ensure accurate documentation of email interactions
- Collaborate with team members to improve email processes
- Provide updates and reports on email management metrics
- Assist in training new staff on email handling procedures
- Suggest improvements to enhance customer satisfaction
Benifits
- Flexible medical options
- Life insurance
- Retirement options
- Volunteer programs
- Work-life balance
Must Have skills
Job Keywords
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