Duty Manager
Hilton
Posted
last week
Melaka, Malacca, Malaysia
Onsite
MYR 6K
Mid Level
Full Time
Sema Summary
As a Duty Manager at Hilton, you will assist the Front Office Manager in overseeing various Front Office operations, ensuring guest satisfaction and quality control. Responsibilities include supervising team members, handling guest relations, managing reservations, and conducting staff training. The role requires strong interpersonal, organizational, and leadership skills, with the opportunity for career progression within the hospitality industry. This position is on-site in Melaka, Malaysia.
About Company
Hilton is a leading global hospitality company with a diverse portfolio of brands and over 9,100 properties worldwide. With a rich history of over 100 years, Hilton is dedicated to providing exceptional guest experiences and fostering a positive work culture for its team members.
Core Requirements
- High school diploma or equivalent
- Experience in hotel management
- Strong communication skills
- Ability to resolve conflicts
- Proficiency in English
Responsibilities
- Supervise Front Office operations
- Train and evaluate team members
- Manage guest relations and complaints
- Coordinate room assignments and inventory
- Ensure compliance with hotel standards
- Conduct daily briefings and handovers
- Analyze data for operational improvement
Benifits
- Employee discounts
- Training programs
- Career development
- Health insurance
- Paid time off
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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