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Hilton

Duty Manager

Hilton

Posted

3 days ago

Langkawi, Kedah, Malaysia

Onsite

MYR 5K

Mid Level

Full Time

ManagementHospitalityServiceOperationsLeadership

Match

Skills

Experience

Industry

Sema

Sema Summary

As a Duty Manager at Hilton, you will oversee daily operations, ensuring excellent customer service and staff management. You must handle any issues that arise, coordinate with departments, and maintain guest satisfaction. Ideal candidates should have experience in hospitality and strong leadership skills, which are crucial for this role in Langkawi, Malaysia.

About Company

Hilton is a global hospitality company known for its exceptional service and commitment to guest satisfaction, offering a range of accommodation and dining experiences.

Core Requirements

  • Proven experience in hotel management
  • Strong leadership abilities
  • Excellent communication skills
  • Ability to resolve conflicts
  • Degree in hospitality or related field

Responsibilities

  • Manage daily operations of the hotel
  • Supervise staff and coordinate activities
  • Ensure customer satisfaction and resolve complaints
  • Oversee guest check-in and check-out processes
  • Maintain quality standards in service delivery
  • Manage communication between departments
  • Monitor inventory and ensure adequate supplies

Must Have skills

LeadershipCustomer serviceConflict resolutionTime managementProblem-solving

Nice To Have Skills

Language skillsSales knowledgeTeam collaborationBudget managementEvent planning

Job Keywords

Duty Managerhotel managementhospitalitycustomer serviceleadership

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