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Shangri-La Group

Duty Manager

Shangri-La Group

Posted

3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Onsite

MYR 5K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Duty Manager position at Shangri-La Group in Kuala Lumpur involves overseeing daily operations, ensuring excellent guest experiences, and leading the hotel staff. The ideal candidate will have experience in hospitality management and strong leadership skills. This full-time role emphasizes customer service and operational efficiency. Candidates should be adaptable and committed to maintaining high service standards.

About Company

Shangri-La Group is a renowned hospitality brand, operating luxury hotels and resorts worldwide, known for exceptional service and premium accommodations.

Core Requirements

  • Bachelor's degree in Hospitality Management or related field
  • Previous hotel management experience
  • Strong leadership abilities
  • Excellent customer service skills
  • Effective communication skills

Responsibilities

  • Oversee daily hotel operations
  • Manage staff activities and performance
  • Ensure quality service for guests
  • Handle guest inquiries and complaints
  • Coordinate with other departments
  • Monitor hotel security and safety
  • Assist in staff training and development

Must Have skills

LeadershipCustomer ServiceProblem SolvingCommunicationOperational Management

Nice To Have Skills

MultilingualCrisis ManagementEvent PlanningSales Techniques

Tools Knowledge Requried

Property Management SystemMicrosoft OfficeStaff Scheduling Software

Job Keywords

hospitalitymanagementcustomer serviceleadershipoperations

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