Duty Manager
Shangri-La Group
Posted
3 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 5K
Full Time
Sema Summary
The Duty Manager oversees hotel operations, ensuring guest satisfaction and service excellence. This role is essential in managing staff and resolving any operational issues.
About Company
Shangri-La Group operates luxury hotels and resorts, renowned for exceptional service and premium accommodations worldwide.
Core Requirements
- Bachelor's degree in hospitality or related field
- Proven experience in a managerial role within the hospitality industry
- Strong leadership and interpersonal skills
- Ability to multitask and handle high-pressure situations
- Excellent communication skills
Responsibilities
- Manage daily hotel operations and ensure all departments run smoothly
- Supervise staff and provide training as needed
- Address guest complaints and ensure high-quality service
- Coordinate with other departments to fulfill guest needs
- Monitor hotel performance metrics and implement improvements
- Assist with staff scheduling and labor management
- Ensure compliance with company standards and health regulations
Must Have skills
Job Keywords
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