Dispute Resolution Analyst
Marcura
Posted
last week
Taguig, National Capital Region, Philippines
Remote
IDR 12M
Mid Level
Full Time
Sema Summary
The Dispute Resolution Analyst is responsible for investigating and resolving card disputes while executing risk and fraud mitigation operations. Key duties include monitoring transactions and collaborating with various departments to ensure swift resolution of issues.
About Company
Marcura simplifies maritime operational complexities, combining technology with over 1,000 maritime specialists to improve efficiency while ensuring compliance and risk management. The company handles over $17 billion in payments annually for the maritime sector.
Core Requirements
- Bachelor's degree in a related field
- 2+ years of experience in financial institutions or law enforcement
- Knowledge in fraud detection and prevention
- Strong analytical and problem-solving skills
- Attention to detail
Responsibilities
- Monitor high-risk transactions and activity
- Conduct real-time reviews of fraud alerts
- Evaluate disputed items and facilitate resolutions
- Perform analysis on accounts with high-risk activity
- Implement preventive measures for fraud
- Process disputes submitted by cardholders
- Document investigations and compliance with regulations
Must Have skills
Job Keywords
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