Director Operations
BTSE
Posted
3 weeks ago
Singapore, Singapore
Onsite
SGD 12K
Senior Level
Full Time
Sema Summary
The Director of User Operations will lead user-centric operations for a global digital asset platform. This role focuses on enhancing user experiences through data-informed strategies and cross-functional collaboration.
About Company
BTSE Group is a global blockchain technology company focused on Exchange, Payments, and Infrastructure Development, supporting a wide range of cryptocurrencies and trading services.
Core Requirements
- 8+ years in digital assets or fintech operations
- Experience leading cross-functional teams
- Strong problem-solving skills
- Business-minded with execution focus
- Familiarity with AML/KYC regulations
Responsibilities
- Oversee user onboarding and account management
- Analyze user behavior and engagement metrics
- Implement user risk management strategies
- Collaborate with Marketing for user campaigns
- Lead resolution of user-related incidents
- Enhance platform features with Engineering
- Design scalable user-centric workflows
Benifits
- Competitive total compensation package
- Various team building programs
- Company events
Must Have skills
Job Keywords
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