Director Customer Support
LeadSquared
Posted
last week
Bengaluru, Karnataka, India
Onsite
INR 120K
Senior Level
Full Time
Sema Summary
The Associate Director of Customer Support Operations leads operational excellence for global support processes at LeadSquared. This role requires optimizing workflows and enhancing customer experience metrics across regions.
About Company
LeadSquared is a rapidly growing SaaS CRM platform that specializes in automating sales and marketing processes for various industries. It serves thousands of customers globally with a focus on enhancing sales efficiency.
Core Requirements
- 10+ years in support operations
- Experience in SaaS or technology companies
- Strong leadership skills
- Ability to manage global teams
- Proven operational transformation experience
Responsibilities
- Define global support strategy.
- Oversee end-to-end support operations.
- Implement and optimize support frameworks.
- Drive operational improvements.
- Collaborate with senior leadership on CX.
- Mentor and develop support operations teams.
- Leverage VOC data for continuous improvement.
Must Have skills
Job Keywords
Similar Jobs
Customer Support Manager
insightsoftware
Hyderabad, Telangana, India
Senior Manager Customer Support
Blackbaud India
Hyderabad, Telangana, India
Director
Marian Institute of Management
Idukki, Kerala, India
Director
Morgan Stanley
Mumbai, Maharashtra, India
Director
Mondelēz International
Baddi, Himachal Pradesh, India
Director
The Coca-Cola Company
Lucknow, Uttar Pradesh, India
Director
PwC India
Mumbai, Maharashtra, India
Director
Michael Page
Mumbai, Maharashtra, India
Director
Axtria
Gurgaon, Haryana, India
Director
Myntra
Bengaluru, Karnataka, India
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.