Digital Media Associate
Google Operations Center
Posted
last week
Taguig, National Capital Region, Philippines
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The Digital Media Senior Associate will provide support for advertising products and troubleshoot client issues effectively. The role requires excellent communication skills and experience in customer support.
About Company
Google Operations Center offers comprehensive support for users and customers of Google products, ensuring smooth operations and effective troubleshooting.
Core Requirements
- BA/BS degree or equivalent experience
- 2-6 years in customer support
- Experience with online advertising products
- Proficiency in communication skills
- Ability to manage sensitive client issues
Responsibilities
- Provide efficient service to customers and account managers
- Communicate clearly and professionally in writing and speech
- Maintain a positive demeanor while managing sensitive issues
- Work independently, managing time efficiently
- Assist team members with difficult contacts
- Meet performance metrics on quality and productivity
- Identify solutions through data interpretation and trend analysis
Benifits
- Paid maternity leave
- Disability insurance
- Health care including medical, dental, and vision coverage
- Free meals and snacks
- Generous family leave
Must Have skills
Job Keywords
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