Digital Customer Experience Manager
Starbucks Philippines
Posted
2 weeks ago
Makati, National Capital Region, Philippines
Remote
PHP 60K
Mid Level
Full Time
Sema Summary
Starbucks Philippines is seeking a Digital Customer Experience & Loyalty Manager to enhance customer interaction and loyalty through digital platforms. The role requires developing strategies to maintain customer engagement and satisfaction. Candidates should have experience in digital marketing and customer service. The position is hybrid, located in Makati, with a competitive salary. Emphasis is placed on ensuring an optimal customer experience in the digital space.
About Company
Starbucks is a global coffeehouse chain known for its premium coffee and inviting atmosphere. The company focuses on creating a welcoming environment for customers while also innovating in digital spaces to enhance customer engagement and loyalty.
Core Requirements
- Bachelor's degree in Marketing or related field
- 3+ years of experience in digital marketing
- Strong analytical skills
- Experience in customer relationship management
- Proficiency in digital marketing tools
Responsibilities
- Develop digital marketing strategies
- Enhance customer loyalty programmes
- Analyze customer feedback and engagement data
- Collaborate with teams to improve customer experience
- Manage digital campaigns and initiatives
- Monitor digital trends and customer preferences
- Lead cross-functional meetings and projects
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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