CX Project Officer
RCBC
Posted
4 days ago
Makati
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The CX Project Officer will enhance client journeys and improve service delivery at RCBC. This role involves executing CX transformation projects and managing customer satisfaction programs.
About Company
Rizal Commercial Banking Corporation (RCBC) is one of the largest private banks in the Philippines, providing diverse financial services and focusing on innovation to support communities and families.
Core Requirements
- Bachelor's degree in Business or IT
- 3-5 years in Customer Experience
- Understanding of CX principles
- Knowledge of process improvement methodologies
- Project management experience
Responsibilities
- Support CX strategy and design
- Drive process re-engineering
- Collaborate with cross-functional teams
- Track performance and governance
- Manage compliance and risk
- Execute CX transformation projects
- Improve client journey mapping
Must Have skills
Job Keywords
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