CX Assurance Manager
Globe Telecom
Posted
last week
Taguig, National Capital Region, Philippines
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The CX Assurance Manager role at Globe Telecom focuses on enhancing customer experience. The position is based in Taguig, ensuring operational excellence in telecom services.
About Company
Globe Telecom is a leading telecommunications company in the Philippines, known for its innovative services and commitment to customer satisfaction.
Core Requirements
- Bachelor's degree in Business or related field.
- Proven experience in customer experience or assurance.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to manage teams effectively.
Responsibilities
- Monitor and evaluate customer service performance.
- Develop improvement initiatives for customer experience.
- Collaborate with cross-functional teams.
- Implement customer feedback mechanisms.
- Train and mentor staff on best practices.
- Report on customer satisfaction metrics.
- Work on projects to enhance service delivery.
Must Have skills
Job Keywords
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