Customer Technical Support
GamblingCareers.com
Posted
last week
Philippines
Remote
IDR 80K
Mid Level
Contract
Sema Summary
The Customer Technical Support role involves diagnosing and troubleshooting software and hardware issues while providing exceptional service to customers. This position requires collaboration with various teams and maintaining technical documentation to improve processes.
About Company
GamblingCareers.com is the leading job board for the iGaming and Online Gambling industry, facilitating direct connections between job seekers and employers in the sector.
Core Requirements
- Experience in technical troubleshooting and root cause analysis.
- Strong understanding of cloud infrastructure.
- Proficiency in network troubleshooting.
- Ability to handle case management in a ticketing system.
- Experience in customer-facing technical support.
Responsibilities
- Diagnose and troubleshoot software and hardware problems.
- Monitor infrastructure to identify and address potential issues.
- Utilize remote desktop connections for troubleshooting.
- Document technical processes and solutions.
- Collaborate with customers over the phone and in writing.
- Mentor team members and lead initiatives for improvement.
- Participate in escalation handling duties.
Benifits
- Flexible working hours
- Career development
- Health and wellness initiatives
- Training and mentorship
- Remote work
Must Have skills
Job Keywords
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