Customer Support Team Lead
Uber
Posted
yesterday
Kuala Lumpur, Malaysia
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
The Customer Support Team Lead at Uber in Kuala Lumpur is responsible for managing a team that provides exceptional customer service in Mandarin and Cantonese. This role involves training, mentoring team members, and ensuring high levels of customer satisfaction. Candidates should have a background in customer support and management. This is a full-time position requiring mid-level experience, with the opportunity to work in a dynamic environment. Strong leadership skills and language proficiency are essential.
About Company
Uber is a leading technology company specializing in ride-hailing and food delivery services, recognized for its innovation and customer-centric approach.
Core Requirements
- Fluent in Mandarin and Cantonese
- Experience in customer support
- Team management skills
- Strong communication skills
- Ability to work under pressure
Responsibilities
- Oversee customer support operations
- Train and mentor team members
- Handle escalated customer issues
- Analyze team performance metrics
- Implement process improvements
- Ensure adherence to company policies
- Collaborate with other departments
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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