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Customer Support
IQVIA
Posted
yesterday

Taguig, National Capital Region, Philippines

Onsite

PHP 30K

Full Time

Job Categories

Support Customer Technology Service Healthcare

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Sema Summary

IQVIA is seeking a Customer Support representative in Taguig, National Capital Region, Philippines. This full-time role involves assisting clients with eCOA technologies and addressing inquiries and issues effectively. Candidates should have strong communication skills and an ability to manage client relationships. There are no specific experience levels mentioned, making it open for various applicants. The estimated salary for this position is PHP30,000 per month.

About Company

IQVIA is a global leader in improving healthcare through advanced analytics, technology solutions, and contract research services.

Core Requirements

Strong communication skills
Client relationship management
Problem-solving abilities
Technical aptitude
Team collaboration

Responsibilities

Assist clients with eCOA technologies.
Address customer inquiries and issues.
Provide timely solutions to client problems.
Collaborate with internal teams to enhance service.
Gather feedback from clients for service improvement.
Maintain detailed records of client interactions.
Train clients on product usage and features.

Must Have skills

CommunicationProblem-solvingTechnical skillsCustomer serviceCollaboration

Nice To Have Skills

Experience in healthcareAnalytical skillsMultilingual abilities

Tools Knowledge Requried

CRM SoftwareHelp Desk ToolsCommunication Platforms

Job Keywords

Customer SupportClient RelationseCOAHealthcareTechnical Support

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