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Customer Support Specialist
Therapy Inn
Posted
4 days ago

Singapore

Onsite

SGD 3K

Entry Level

Full Time

Job Categories

Support Customer Service Communication Operations

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Sema Summary

The Customer Support Specialist assists customers and resolves issues for a positive experience. This role requires strong communication skills and a problem-solving mindset in an on-site environment.

About Company

Therapy Inn provides physical, occupational, and speech therapy services, aiming to enhance recovery experiences for clients.

Core Requirements

0-2 years of customer support experience
Strong communication skills
Problem-solving mindset
Comfortable in on-site teamwork
Fluency in English

Responsibilities

Respond to customer inquiries via email, phone, or chat.
Troubleshoot and resolve product or service issues.
Document customer interactions in CRM systems.
Collaborate with product, engineering, and sales teams.
Provide feedback from customers.
Support onboarding and training for customers.
Maintain knowledge of products and services.

Benifits

Mentorship
Growth opportunities
Collaborative culture
Competitive compensation

Must Have skills

CommunicationInterpersonal skillsProblem-solvingTime managementFamiliarity with CRM systems

Job Keywords

Customer SupportClient RelationsTroubleshootingCommunicationTeam Collaboration

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