Customer Support Specialist
Talkpush
Posted
last week
Philippines
Remote
PHP 40K
Mid Level
Full Time
Sema Summary
The Customer Support Specialist at Talkpush will handle customer inquiries and troubleshoot product issues. You will collaborate with various teams to ensure a seamless user experience.
About Company
Talkpush revolutionizes high-volume recruitment by automating repetitive tasks using advanced technologies like chatbots and AI. The company focuses on improving the hiring process through accessibility and convenience.
Core Requirements
- Experience in SaaS support roles
- Strong English communication skills
- Proficiency in Jira or similar tools
- Analytical and problem-solving skills
- Ownership-driven mindset
Responsibilities
- Be the first point of contact for customer issues
- Support users via chat, video, and email
- Investigate issues and create actionable tickets
- Monitor and prioritize support tickets
- Collaborate with internal teams on customer insights
- Assist with live troubleshooting during issues
- Create and update Help Center documentation
Must Have skills
Job Keywords
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