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Customer Support Specialist
SiteMinder
Posted
3 weeks ago

Pune, Maharashtra, India

Remote

INR 30K

Junior Level

Full Time

Job Categories

Support Customer Tech Service Communication

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Sema Summary

As a Customer Support Specialist at SiteMinder, you will be responsible for providing assistance to customers and resolving technical issues. This role requires effective communication skills and a proactive approach to problem-solving. The position is hybrid, based in Pune, Maharashtra, offering a full-time opportunity for individuals looking to grow in the tech industry. You will engage with clients in German and provide them with the support they need.

About Company

SiteMinder specializes in providing technology solutions to the hospitality sector, helping hotels and other accommodation providers manage their online presence and maximize bookings.

Core Requirements

Fluency in German and English
Strong communication skills
Basic technical knowledge
Customer service experience
Problem-solving abilities

Responsibilities

Provide technical support to customers
Assist customers with inquiries via phone and email
Resolve issues related to product usage
Document customer interactions
Collaborate with the technical team
Train customers on using products
Identify opportunities for process improvement

Must Have skills

CommunicationTechnical SupportCustomer ServiceProblem SolvingTime Management

Nice To Have Skills

Multilingual skillsSales AcumenKnowledge of hotel industryCRM SystemsTeam Collaboration

Tools Knowledge Requried

CRM SoftwareTicketing SystemCommunication ToolsRemote Support Tools

Job Keywords

Customer SupportTechnical SupportGermanService ExcellenceProblem Solver

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