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Customer Support Specialist
Semesteria
Posted
2 days ago

Remote

NPR 50K

Full Time

Job Categories

Support Customer Remote Service Technical

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Sema Summary

The Customer Support Specialist role involves assisting customers in navigating and resolving issues related to the company's products or services. This position offers the opportunity to work remotely while providing support and guidance to ensure a positive customer experience. Ideal candidates will have strong communication skills and a customer-oriented mindset. This role is full-time and is suited for individuals with a passion for helping others.

About Company

Semesteria is a progressive company dedicated to providing exceptional customer service and innovative solutions.

Core Requirements

Communication skills
Problem-solving ability
Customer service experience
Technical aptitude
High school diploma

Responsibilities

Assist customers with inquiries
Resolve customer issues
Provide product information
Document customer interactions
Collaborate with team members
Ensure customer satisfaction
Maintain knowledge of products

Must Have skills

CommunicationProblem-solvingCustomer serviceTechnical skillsAttention to detail

Nice To Have Skills

MultilingualSales experienceTime managementTeam collaborationAdaptability

Tools Knowledge Requried

CRM softwareEmail toolsLive chat systemsKnowledge baseScheduling software

Job Keywords

Customer SupportRemote WorkProblem SolvingCommunication SkillsTechnical Support

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