Customer Support Specialist
Remotivate
Posted
3 weeks ago
Remote
Remote
USD 5K
Mid Level
Full Time
Sema Summary
The Customer Support Specialist will be the primary contact for customers, providing support through various channels. This role requires strong communication skills and the ability to build long-term relationships.
About Company
Remotivate is a global platform that connects remote-first companies with top talent. They focus on helping candidates get hired through a curated job board and expert-led training.
Core Requirements
- 2+ years in B2B SaaS or fintech support
- Fluent in English
- Strong problem-solving skills
- Excellent communication skills
- Ability to work independently
Responsibilities
- Act as the primary point of contact for customers
- Provide onboarding and ongoing support
- Troubleshoot platform issues
- Build trust-based relationships with customers
- Identify customer pain points
- Proactively improve customer experience
- Maintain fast response times
Benifits
- Clear growth path
- High-autonomy role
- Collaborative team culture
Must Have skills
Job Keywords
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