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Customer Support Specialist
PULSE
Posted
5 days ago

South Asia

Remote

USD 3K

Mid Level

Full Time

Job Categories

Support Customer Remote Service Communication

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Sema Summary

The Customer Support Specialist will assist customers in remote settings. This role focuses on providing efficient and effective support.

About Company

PULSE is a customer-centric company focused on delivering exceptional service and support. They prioritize client satisfaction and operational excellence.

Core Requirements

Bachelor's degree or equivalent experience.
Experience in customer support or related field.
Strong communication skills.
Problem-solving capabilities.
Ability to work independently in a remote environment.

Responsibilities

Respond to customer inquiries professionally.
Provide troubleshooting assistance for customers.
Document customer interactions thoroughly.
Resolve customer issues in a timely manner.
Collaborate with other teams to enhance service.
Handle communication via email, chat, and phone.
Train new team members as needed.

Must Have skills

Excellent verbal and written communication skills.Customer service orientation.Technical troubleshooting.Time management skills.Emotional intelligence.

Job Keywords

customer supportremote workcommunicationproblem-solvingservice

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