Customer Support Specialist
Morningstar
Posted
last week
Mumbai Metropolitan Region
Remote
INR 30K
Entry Level
Full Time
Sema Summary
The Customer Support Specialist will manage provisioning requests for users. The role involves collaborating with clients to enhance customer service and ensure timely access to products.
About Company
Morningstar, Inc. is a leading provider of independent investment insights across global markets. Its services cater to a diverse clientele including individual investors, financial advisors, and institutional investors.
Core Requirements
- Master’s/Bachelor’s degree in a relevant field
- 0-3 years of related work experience
- Strong attention to detail
- Excellent communication skills
- Proficiency in Microsoft Excel
Responsibilities
- Assess and resolve client provisioning requests
- Communicate with CS, Sales, and clients
- Provide feedback on Salesforce platform issues
- Work with teammates to manage daily inflow
- Facilitate collaboration among teams
- Develop expertise in customer support best practices
- Participate in special customer service projects
Must Have skills
Job Keywords
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