Customer Support Specialist
Marcura
Posted
last week
Taguig, National Capital Region, Philippines
Remote
PHP 40K
Entry Level
Full Time
Sema Summary
The Customer Support Specialist will be the primary contact for our customers, addressing inquiries and resolving issues promptly. This role requires excellent communication and analytical skills to ensure effective problem resolution.
About Company
Marcura specializes in maritime operational infrastructure, simplifying complex processes and providing services for efficient financial transactions within the industry.
Core Requirements
- Proficiency in Microsoft Office
- Excellent communication skills
- Problem-solving abilities
- Attention to detail
- Experience in customer support
Responsibilities
- Resolve customer needs via email and phone communication.
- Serve as an escalation point for customer issues.
- Maintain a list of current issues until resolution.
- Monitor outstanding support issues for accuracy.
- Analyze issues to troubleshoot and avoid recurrence.
- Inform the Manager of escalated issues.
- Support day-to-day cardholder maintenance and requests.
Must Have skills
Job Keywords
Similar Jobs
Customer Support Specialist
PULSE
South Asia
Customer Support Specialist
Applause
Philippines
Customer Support Specialist
Semesteria
Remote
Customer Support Specialist
PULSE
South Asia
Customer Support Specialist
Talkpush
Philippines
Customer Support Specialist
Remotivate
Remote
Customer Support Specialist
Insight Global
Philippines
Customer Support Specialist
EviSmart
Manila, National Capital Region, Philippines
Customer Support
Outsourced
National Capital Region, Philippines
IT Support Specialist
Infinit-O
Pasay, National Capital Region, Philippines
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.