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Customer Support Specialist
Insight Global
Posted
last week

Philippines

Remote

PHP 940K

Mid Level

Contract

Job Categories

Support Customer Technical Communication Management

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Sema Summary

Insight Global is seeking a Customer Support Specialist to enhance customer satisfaction through email and phone support. Candidates should have a strong background in customer service and a desire for growth in a technical environment.

About Company

Insight Global is a staffing and professional services company focused on connecting talent with Fortune 1000 firms. They provide solutions across various industries and emphasize personal and professional development for their employees.

Core Requirements

Minimum 6 years of experience in customer support.
Strong verbal and written communication skills.
Experience handling phone support.
Ability to work evenings and weekends.
Investigative and critical thinking skills.

Responsibilities

Handle support requests via phone and email.
Communicate effectively with internal teams.
Provide insights for product improvement.
Document and manage product updates.
Ensure high customer satisfaction rates.
Collaborate with account management teams.
Diagnose and resolve complex customer issues.

Must Have skills

Customer service skillsEffective communicationCritical thinkingTeam collaborationTechnical support experience

Job Keywords

Customer SupportTechnical SupportCommunicationProblem-SolvingCustomer Satisfaction

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