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Customer Support Specialist
ATR
Posted
2 days ago

Singapore

Remote

SGD 5K

Mid Level

Full Time

Job Categories

Support Services Customer Hybrid Aviation

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Sema Summary

The Customer Support Specialist position at ATR involves providing comprehensive customer service to clients in the APAC region. Candidates should have experience in the customer support field and strong problem-solving skills. This full-time role is hybrid, offering flexibility in location. The ideal applicant will have a mid-level experience and a keen interest in the aviation industry, facilitating effective communication with stakeholders.

About Company

ATR is a leader in the aviation industry, known for its commitment to providing exceptional customer service and support.

Core Requirements

Bachelor's degree in a relevant field
Experience in customer support
Strong communication skills
Ability to work in a hybrid environment
Problem-solving capabilities

Responsibilities

Provide support to customers in the APAC region
Resolve customer inquiries and issues
Communicate effectively with clients
Collaborate with the sales team
Maintain accurate customer records
Assist in the implementation of new processes
Perform follow-ups to ensure customer satisfaction

Must Have skills

CommunicationProblem-solvingCustomer serviceTechnical skillsTime management

Nice To Have Skills

Knowledge of aviationMultilingual abilitiesCRM softwareAnalytical skillsTeam collaboration

Tools Knowledge Requried

CRM softwareEmail platformsCollaboration toolsCustomer support softwareSpreadsheet applications

Job Keywords

Customer SupportServiceProblem SolvingAviationCommunication

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