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Applause

Customer Support Specialist

Applause

Posted

yesterday

Philippines

Remote

PHP 30K

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Customer Support Specialist at Applause will serve as the primary point of contact for customer inquiries. This role involves providing support and resolving customer issues in a timely manner. Candidates should possess strong communication skills and the ability to work independently, especially in a remote environment. This full-time position offers the opportunity to develop customer service skills in a fast-paced setting.

About Company

Applause is a company that specializes in providing reliable customer support solutions.

Core Requirements

  • Strong communication skills
  • Ability to work remotely
  • Problem-solving abilities
  • Customer service experience
  • Bachelor's degree preferred

Responsibilities

  • Assist customers with inquiries
  • Resolve issues via phone or chat
  • Maintain customer records
  • Provide product information
  • Identify customer needs
  • Escalate complex issues
  • Collaborate with team members

Must Have skills

CommunicationProblem-solvingTime managementCustomer serviceAttention to detail

Nice To Have Skills

MultilingualCRM softwareTechnical supportTeam collaborationAdaptability

Tools Knowledge Requried

CRM softwareEmailChat applications

Job Keywords

Customer SupportRemoteServiceCommunicationProblem-solving

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