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Customer Support Specialist
Airbus
Posted
yesterday

Singapore, Singapore

Remote

SGD 5K

Full Time

Job Categories

Support Customer Services Hybrid Aerospace

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Sema Summary

The Customer Support Specialist role at Airbus focuses on delivering exceptional service to clients in the aerospace sector within the APAC region. Candidates will leverage their skills to resolve customer inquiries, provide technical assistance, and ensure satisfaction. This position supports a hybrid work model, allowing for flexibility. Applicants should have experience in customer support or related fields, particularly within technical environments.

About Company

Airbus is a leading company in the aerospace industry, known for its innovative aircraft designs and commitment to customer satisfaction. The company's services extend globally, requiring a strong focus on addressing customer needs effectively.

Core Requirements

Experience in customer support
Strong communication skills
Technical knowledge of aerospace
Problem-solving abilities
Ability to work in a hybrid environment

Responsibilities

Assist customers with inquiries and service requests
Provide technical support for Airbus products
Handle customer complaints and feedback
Collaborate with teams to resolve issues
Maintain accurate records of customer interactions
Ensure a high level of customer satisfaction
Conduct follow-ups with clients as necessary

Must Have skills

CommunicationTechnical SupportProblem SolvingCustomer EngagementHybrid Work

Nice To Have Skills

Aerospace KnowledgeCRM SoftwareConflict ResolutionTime ManagementTeam Collaboration

Tools Knowledge Requried

CRM SoftwareEmailCommunication Platforms

Job Keywords

customer supporttechnical supportaerospaceservicehybrid work

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