Customer Support Specialist
TALENTS VILLA
Posted
last week
Kolkata, West Bengal, India
Onsite
INR 23K
Entry Level
Full Time
Sema Summary
We are hiring a Customer Support Specialist to handle domestic and international processes with a focus on voice and chat. This role requires maintaining a positive attitude and efficiently addressing customer inquiries and complaints.
About Company
TALENTS VILLA is a premier recruitment agency specializing in the BPO and hospitality sectors, with a strong presence across key Indian cities.
Core Requirements
- 12th grade or above educational qualification
- Fluency in Hindi and English
- Experience in customer service is a plus
- Ability to handle customer complaints
- Strong communication skills
Responsibilities
- Maintain a positive attitude toward customers.
- Respond promptly to customer inquiries.
- Communicate effectively through various channels.
- Acknowledge and resolve customer complaints.
- Process orders, forms, and applications.
- Keep records of customer interactions and transactions.
- Provide feedback on the customer service process.
Must Have skills
Job Keywords
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