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Customer Support Specialist
TALENTS VILLA
Posted
3 months ago

Kolkata, West Bengal, India

Onsite

INR 23K

Junior Level

Full Time

Job Categories

Support Customer BPO Service Communication

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Sema Summary

We are hiring a Customer Support Specialist to handle domestic and international processes with a focus on voice and chat. This role requires maintaining a positive attitude and efficiently addressing customer inquiries and complaints.

About Company

TALENTS VILLA is a premier recruitment agency specializing in the BPO and hospitality sectors, with a strong presence across key Indian cities.

Core Requirements

12th grade or above educational qualification
Fluency in Hindi and English
Experience in customer service is a plus
Ability to handle customer complaints
Strong communication skills

Responsibilities

Maintain a positive attitude toward customers.
Respond promptly to customer inquiries.
Communicate effectively through various channels.
Acknowledge and resolve customer complaints.
Process orders, forms, and applications.
Keep records of customer interactions and transactions.
Provide feedback on the customer service process.

Must Have skills

CommunicationEmpathyProblem-solvingTeam managementMultitasking

Job Keywords

Customer SupportBPOCommunicationEmpathyProblem-solving

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